Centralized emergency contacts and incident coordination.
RelayAtlas gives businesses, private communities, and neighborhood organizations one secure system to store emergency contacts, manage escalation paths, and coordinate incidents — without exposing sensitive information.
Designed for preparedness and accountability. Not a replacement for emergency services.
Spreadsheets fail during real incidents
What RelayAtlas replaces
- Unverified contact listsOutdated numbers, unclear roles, no escalation order.
- Hidden proceduresEntry instructions and playbooks buried in documents.
- Ad-hoc incident commsNo shared timeline, no accountability, no audit trail.
What RelayAtlas enables
- Permissioned accessUsers only see what their role and location requires.
- Clear escalationDefined paths by incident type, role, and zone.
- Structured coordinationIncident workspace with notes, attachments, and timeline.
Core features
Emergency contacts
Centralize staff/resident/vendor contacts with roles, preferences, and escalation order.
Escalation paths
Define who gets notified first, second, and third—by incident type and location.
Incident workspace
Create incidents with notes, attachments, actions, and a clean timeline of decisions.
Zones & properties
Organize by building/site/department/neighborhood so the right info is always surfaced.
Role-based access
Limit visibility by role and location to prevent “download everything” access patterns.
Audit & accountability
Access, changes, exports, and shares are logged for transparency and review.
Multi-channel alerts
Trigger notifications via email/SMS/voice with delivery visibility (implementation-dependent).
Contact verification
Reduce stale numbers with periodic prompts to verify or update critical contacts.
Liaison support
Enable controlled external coordination through designated liaisons and time-limited sharing.
Simple plans
- ✓ Core contacts
- ✓ Role-based access
- ✓ Incidents (basic)
- ✓ Email notifications
- ✓ Zones / properties
- ✓ Escalation paths
- ✓ Contact verification
- ✓ Audit logs
- ✓ SMS + email notifications
- ✓ Unlimited sites
- ✓ Liaison workflows
- ✓ Advanced retention / exports
- ✓ SSO options (if enabled)
- ✓ Dedicated onboarding
FAQ
Is RelayAtlas a replacement for 911?
No. RelayAtlas supports preparedness, coordination, and documentation. For immediate emergencies, call local emergency services.
Is RelayAtlas a public directory?
No. RelayAtlas is designed to be permissioned. Your organization controls visibility through roles and zones.
Can we import existing contact lists?
Yes. CSV import is common. You can organize by role, location, and escalation order.
What is liaison support?
A controlled workflow where designated liaisons can share incident info in a time-limited, auditable way when appropriate.