Trust, privacy, and accountability by design.
RelayAtlas is built to protect sensitive emergency contact information and incident records while enabling fast, responsible coordination. This page summarizes typical controls and recommended practices.
RelayAtlas supports preparedness and coordination. It does not replace calling emergency services when immediate assistance is required.
Access controls
- Role-based accessUsers only see what their role requires.
- Zone / property restrictionsLimit visibility to specific buildings, sites, or neighborhoods.
- Least privilege defaultsStart small, add access intentionally.
- Time-limited sharingShare incident access temporarily when needed.
Recommended practice
Use strong passwords and enable multi-factor authentication for privileged roles. Review access quarterly and promptly remove access when roles change.
Auditability
- Access logsRecord viewing, editing, exporting, and sharing.
- Incident timelinesMaintain a clear sequence of notes and actions.
- Change historyTrack contact updates and key record changes.
- Administrative reportingSupport reviews and continuous improvement.
Why it matters
In high-stress situations, accuracy matters. Audit logs reduce confusion and improve accountability without making information broadly visible.
Data protection
- Encrypted transportUse HTTPS/TLS for data in transit.
- Secure storage postureProtect sensitive records and attachments in storage.
- No public directoriesDesigned for permissioned access by default.
- Export controlsConstrain bulk exports and log them.
Privacy tip for communities
Keep “community directory” separate from “emergency contacts.” Use opt-in visibility for residents while preserving required escalation paths for authorized admins.
Reliability & readiness
- Contact verificationPrompts help keep numbers current.
- Multi-channel alertsSMS/email/voice reduces single-point failure.
- Incident templatesStandardize response for common scenarios.
- Operational reviewUse timelines and logs to improve processes.
Operational checklist
Run quarterly drills: verify contacts, validate escalation paths, test alerts, and confirm entry instructions. Treat readiness as a living system.
Liaison support
RelayAtlas can support private liaison workflows by limiting incident access to designated liaisons and enabling controlled, time-limited sharing with full audit logs.
- Designated liaisonsAssign trusted coordinators and define their permissions.
- Time-boxed incident accessShare only what’s needed, for only as long as needed.
- Chain-of-custody visibilityMaintain a record of access and changes.
RelayAtlas is not a law enforcement agency and does not represent law enforcement.